The World's Easiest to Use Secure Desktop Sharing Software Company Unleashes Searchable Community of More Than 5,000 Technical Experts

CrossLoop, Inc. (http://www.crossloop.com/), creator of the world's easiest to use secure desktop sharing software, today unveiled its new online community -- the Help Marketplace -- available now for free. CrossLoop Help Marketplace customers can quickly find and connect to trusted technical experts who can provide troubleshooting assistance, technical support, and training for any computer problem or need.

Whether it's learning how to use a new accounting software package or how to improve the performance of your PC, everyone needing computer assistance now has instant access to the growing CrossLoop community of more than 5,000 user-rated technical experts ranging from independent specialists to engineers at large tech support companies.

By searching through detailed technical expert profiles, those needing help can quickly identify the support professional they need to solve their problem, view ratings and reviews from others who have used their services, and initiate a personal support engagement.

Once connected to a technical expert, the CrossLoop software provides easy-to-use desktop screen sharing so that helpers and those they are helping can collaborate as if they were working side by side. The fast-to-download solution enables any two Windows PCs on earth to connect and share screens. Computers connected by CrossLoop can also exchange files and switch control for a truly collaborative user experience, allowing technical experts to solve problems more efficiently from remote locations.

"Until now, finding trustworthy tech support has been painfully inconvenient and stressful, riddled with travels through a call center or to a retail chain," said Lisa Alderson, president and CEO, CrossLoop, Inc. "We designed the CrossLoop Help Marketplace to reduce frustration and dramatically improve how people both give and receive help on their computers. The collective knowledge found in our growing community of Helpers provides the means to address any technical issue and enables more personalized service. Our global, user-verified helpdesk with person-to-person support will put 'care' back into customer care."

"CrossLoop is really amazing," said Helen Amelio of Tampa, Florida, after being helped by a service provider over 700 miles away in Tennessee. "Your program makes it so much easier to have someone else take care of simple problems remotely. It was fun to watch my cursor move around and solve my problem while I vacuumed my room. CrossLoop is the best thing I have seen in a long time."

"I am a huge fan of CrossLoop," said Kevin Armstrong, owner, Acclaim PC Services, a tech support company out of Ohio with more than 40 credentialed systems engineers that support small-to-medium sized enterprises. Acclaim PC was built to take the stress out of technology, and thanks to CrossLoop, it can more easily and efficiently service computer issues whenever they arise and wherever customers reside. "The market potential here is great. Not only can I help people in less time, creating cost savings for my clients, but I also see tremendous potential for me to develop my customer base. Every time I use CrossLoop to service a customer, my reputation automatically grows stronger in the network, and my services become more valuable."

The CrossLoop desktop sharing software available today is free to download for both personal and business use. Current users of CrossLoop's free desktop sharing software range from professional service providers helping hundreds of clients to large organizations providing help-desk support to remote office employees and specialty consultants to individuals helping friends and family members across geographies.

The CrossLoop Help Marketplace and CrossLoop's free desktop sharing software are live and available now at http://www.crossloop.com/.

About CrossLoop

CrossLoop is a consumer Internet company that makes helping other people fast, friendly and cost-effective by empowering any two people anywhere in the world to connect live via computer. Through its easy-to-use desktop sharing software and global, user-verified Help Marketplace, CrossLoop connects computer users with trusted, qualified service providers and friends who can provide the support they need quickly and conveniently. Available in 21 languages and used by individuals and businesses in over 190 countries, CrossLoop serves over 600,000 unique users and has enabled more than 30 million "help minutes" to provide technical support, training and collaboration around the globe. CrossLoop is backed by El Dorado Ventures (http://www.eldorado.com/) and Altura Ventures (http://www.altura.com/). For more information, please visit http://www.crossloop.com/.

CrossLoop, Inc.


source: www.earthtimes.org